Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Golden Soul Wellness LLC, doing business as Soul Experience ("Soul Experience," "Company," "we," "us," or "our"). They govern your access to soulexperience.net and any reading, report, assessment, member portal, course, event, booking, message, digital product, or other service that links to these Terms (collectively, the "Services").

By accessing or using the Services, creating an account, or purchasing, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. Additional terms displayed for a particular offer, event, or checkout also apply; if they conflict with these Terms, the more specific offer terms control for that purchase.

You must be at least 18 years old, or the age of legal majority where you live, and able to enter a binding contract. The Services are not directed to children under 13.

You agree to provide accurate information, keep your email and contact details current, protect sign-in links and account credentials, and notify us promptly of suspected unauthorized use. You are responsible for activity under your account unless caused by our failure to use reasonable security. Accounts and personal-use purchases may not be transferred or shared except where an offer expressly allows it.

The Services may include astrology charts and interpretations, spiritual or reflective assessments, personalized reports, AI-assisted content, meditations, courses, memberships, communities, coaching or mentorship, live or recorded events, bookings, email and SMS messages, and downloadable materials.

Features, schedules, presenters, formats, and included content may change when reasonably necessary to maintain, secure, or improve the Services. If a material change prevents us from delivering a paid Service, we will provide a reasonable substitute, credit, refund, or other remedy required by the applicable offer terms or law.

Astrology, past-life material, energy or frequency concepts, intuitive content, meditations, and related Services are provided for personal reflection, spiritual exploration, education, and entertainment. Interpretations are subjective and are not statements of scientific fact or guarantees about identity, relationships, events, or outcomes.

The Services are not medical, mental-health, legal, financial, tax, or other licensed professional advice. They do not diagnose, treat, cure, or prevent any condition and do not create a doctor-patient, therapist-client, attorney-client, fiduciary, or similar professional relationship. Do not delay or replace professional care based on the Services. If you may be in danger or experiencing an emergency, contact local emergency services or an appropriate qualified professional.

You remain responsible for your decisions, wellbeing, and use of the content. Individual experiences vary, and we do not promise a particular emotional, spiritual, relationship, business, health, or financial result.

Some content is generated or assisted by artificial-intelligence systems using information you provide and our instructions. AI output can be incomplete, inaccurate, repetitive, or unsuitable for your circumstances. Review it critically and do not rely on it for high-stakes decisions.

You may use personalized output for your own lawful, noncommercial purposes, subject to third-party rights and these Terms. Similar output may be generated for other users, and we do not promise that AI-generated material is unique or eligible for copyright protection.

Prices, currency, included features, payment schedule, and any trial or promotional terms are shown at checkout. You authorize the identified payment provider to charge your selected payment method for the amounts and on the schedule disclosed before you confirm the order. You are responsible for applicable taxes unless the checkout states they are included.

We may correct an obvious pricing or description error before fulfillment and will give you the choice to accept the correction or cancel for a refund. A payment plan is a commitment to pay the full disclosed price in installments; canceling access does not erase installments already owed unless the offer terms or applicable law say otherwise.

If you purchase a subscription, it automatically renews for the interval, price, and currency disclosed at checkout until canceled. A free or discounted trial converts to a paid subscription on the date and at the price shown at enrollment unless you cancel before the trial ends. We will provide the renewal disclosures and notices required by applicable law.

You may cancel through the billing or contact area of your account or through the billing provider identified at checkout. Cancel before the next renewal to avoid the next charge. Unless the checkout or law states otherwise, cancellation takes effect at the end of the current paid period; trial access may end immediately. Canceling billing and requesting deletion of personal information are separate actions.

If you cannot cancel through your account, email mykefacebook@gmail.comfrom the address connected to the purchase before renewal and identify the subscription.

Refund eligibility is governed by the policy displayed for the specific offer at checkout and any non-waivable consumer rights. Unless that policy or law provides otherwise, completed digital products, personalized reports, downloaded materials, attended sessions, and elapsed subscription periods are nonrefundable.

Contact us first if a purchase is missing, duplicated, technically unusable, or not as described so we can investigate and provide an appropriate remedy. A chargeback does not cancel a subscription or resolve an account issue by itself.

Booking availability, rescheduling, cancellation windows, late-arrival rules, recording, and no-show consequences are disclosed with the applicable booking or event. Times may be displayed in your selected or detected time zone; you are responsible for confirming the time shown. We may reschedule a session or event for safety, illness, availability, or circumstances outside reasonable control and will offer the remedy stated in the offer or required by law.

You agree that account, receipt, security, access, scheduling, and service messages may be delivered electronically. Marketing email and recurring SMS are sent only under the consent and disclosures provided at sign-up. Message and data rates may apply; message frequency varies.

You can unsubscribe from marketing email using the link in the message and opt out of SMS by replying STOP. Opting out of marketing does not stop necessary transactional or account communications. You may reply HELP or contact us for assistance.

You retain the rights you have in content you submit. You grant us a limited, nonexclusive, worldwide license to host, copy, process, adapt, and display it only as reasonably necessary to operate, secure, and provide the Services you request. This license ends when the content is deleted from active systems, except for lawful retention and backup periods.

You represent that you have the rights and permissions needed for submitted content, including birth, relationship, photo, audio, or personal information about someone else. Do not submit content that is unlawful, deceptive, infringing, harassing, exploitative, or invasive of another person's privacy.

The Services and their software, branding, designs, course materials, prompts, compilations, videos, audio, graphics, and non-user content are owned by us or our licensors and are protected by intellectual-property laws.

We grant you a limited, revocable, nonexclusive, nontransferable license to access paid content for your own personal, noncommercial use during the applicable access period. You may not reproduce, publicly distribute, resell, sublicense, remove notices from, scrape, systematically download, reverse engineer, or use the Services or content to train an AI model except where law expressly permits and cannot be waived.

You may not use the Services to:

• break the law, violate another person's rights, or facilitate fraud or abuse;
• probe, disrupt, overload, bypass, or gain unauthorized access to a system or account;
• upload malware, harvest data, send spam, or automate access without written permission;
• impersonate another person or misrepresent affiliation, identity, results, or testimonials;
• harass, threaten, exploit, or publish another person's private information; or
• copy or commercialize member content or confidential materials outside the license above.

The Services may connect to payment processors, course platforms, AI providers, social networks, calendars, video services, and external links. Their separate terms and privacy policies govern your use of their services. We are not responsible for third-party content or conduct, but this does not limit any responsibility the law places on us for selecting and managing providers that process information on our behalf.

Optional integrations, including Google Calendar and Zoom, are also subject to the applicable provider's terms. By connecting an integration, you authorize Soul Experience to perform the actions you request for that integration, such as creating and maintaining booking events in a dedicated app-created calendar. You remain responsible for reviewing appointment details and maintaining access to your connected accounts.

You may stop using the Services at any time, subject to outstanding payment obligations. We may restrict or terminate access for a material or repeated breach, unlawful or harmful conduct, nonpayment, security risk, or when required by law. When reasonable, we will give notice and an opportunity to cure before termination.

Terms that by their nature should survive—such as payment obligations, ownership, disclaimers, liability limits, indemnity, and dispute provisions—remain effective after access ends.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, ERROR-FREE, SECURE, OR THAT ANY CONTENT OR RESULT WILL BE ACCURATE OR MEET YOUR EXPECTATIONS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO THESE LIMITATIONS APPLY ONLY TO THE EXTENT LAWFUL.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR ITS OWNERS, EMPLOYEES, CONTRACTORS, OR LICENSORS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITY, ARISING FROM THE SERVICES, EVEN IF ADVISED THAT SUCH LOSS WAS POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM A SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THAT SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING RIGHTS UNDER APPLICABLE CONSUMER LAW.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its owners, employees, contractors, and affiliates from third-party claims, losses, and reasonable costs arising from your unlawful use of the Services, your content, or your material breach of these Terms. This provision does not require indemnity for our own negligence, misconduct, or violation of law.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, except that mandatory consumer protections in your home jurisdiction remain available. Before filing a claim, you and the Company agree to make a good-faith effort for 30 days to resolve it informally by written notice describing the issue and requested resolution.

If informal resolution fails, claims may be brought in a state or federal court with jurisdiction in New York, and each party consents to personal jurisdiction there, unless applicable consumer law allows you to bring a claim elsewhere. Nothing in these Terms prevents either party from seeking urgent injunctive relief or using an eligible small- claims court.

If you believe material in the Services infringes your copyright, email mykefacebook@gmail.com with your contact information, identification of the protected work and allegedly infringing material, its location, a good-faith statement that the use is unauthorized, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature. Knowingly false notices may create liability.

We may update these Terms prospectively. We will post the updated date and provide additional notice when required. Material changes do not retroactively alter a completed purchase unless you agree or law permits. Continued use after an effective update means you accept the revised Terms.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. A delay in enforcement is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, reorganization, or sale of the business, subject to applicable law. These Terms and any applicable offer terms are the complete agreement about the Services.

Questions about these Terms may be sent to Golden Soul Wellness LLC, doing business as Soul Experience, at mykefacebook@gmail.com. Privacy and deletion requests are handled under our Privacy Policy and Data Deletion Instructions.