Data Deletion

Email us from the address connected to your account with the subject Data Deletion Request. Include your name and account email. If the request concerns an Instagram interaction, also include the Instagram username or profile identifier you used with Soul Experience.

Start a data deletion request or email mykefacebook@gmail.com.

Do not send a password, full payment-card number, government identifier, or medical record. We will ask only for information reasonably needed to locate the records and verify that the request is authorized.

Subject to the exceptions below, a verified request may cover:

• your Soul Experience account, profile, contact details, and member preferences;
• birth details, chart data, intake and assessment responses, journals, uploads, and saved reports;
• course progress, bookings, event participation, support messages, and generated content;
• marketing, attribution, link-interaction, and optional analytics data connected to you;
• Instagram comment-to-message identifiers and interaction records controlled by Soul Experience; and
• other personal information that Soul Experience controls and can reasonably locate.

You can ask to delete a specific item instead of your entire account. Tell us what you want removed so we do not delete more than you intend.

We verify requests to protect information from unauthorized deletion. Verification may involve confirming control of the account email, signing in, confirming recent account or purchase details, or providing another reasonable proof linked to the account. We will not request more information than reasonably necessary.

An authorized agent may submit a request where law permits. We may ask the agent for signed authorization and may contact you directly to confirm the request unless a valid power of attorney or other law says otherwise.

We will acknowledge and process a verified request within the period required by applicable law. This is generally within 45 days for covered U.S. state requests and within one month for covered EEA or UK requests. Where law permits an extension, we will explain why and provide the new expected date.

We will confirm when the active deletion is complete or explain any information we must retain and why. If we deny all or part of a request, we will provide the reason and any available appeal instructions.

Deletion rights are not absolute. We may retain limited information when reasonably necessary to:

• complete a transaction you requested or honor an active legal warranty;
• maintain tax, accounting, chargeback, and transaction records;
• detect security incidents, prevent fraud or abuse, and protect legal rights;
• comply with a legal obligation, court order, or valid government request;
• keep suppression and consent records so we honor marketing opt-outs;
• exercise free-speech rights or establish, exercise, or defend legal claims; or
• retain deidentified information that cannot reasonably be linked back to you.

Protected backups may retain a copy for a limited period until they age out under the ordinary backup schedule. We will not restore deleted data to active use except for disaster recovery, security, or legal necessity.

A privacy deletion request and a subscription cancellation are separate. Before asking us to delete your account, cancel an active subscription through the billing or contact area in your member account or through the provider shown at checkout. Deletion does not reverse completed charges or erase payment-plan amounts already owed.

If you cannot access the cancellation control, email mykefacebook@gmail.combefore the next renewal and identify the subscription. See our subscription terms for more information.

If you interacted with a Soul Experience Instagram comment-to-message feature or connected a Meta account, send a deletion request with the email and Instagram username associated with the interaction. State that the request concerns Instagram or Meta data.

After verification, we will delete or deidentify the Instagram identifiers, eligible comment and message-delivery records, connected attribution, and related records that Soul Experience controls, subject to the retention exceptions above. This does not delete a comment, message, account, or information that Meta, Instagram, ManyChat, or another platform controls under its own policy. Use that platform's account tools to request deletion from the platform itself.

Where required, we instruct service providers that process personal information for us to delete the information covered by a verified request. Independent third parties may keep information under their own legal obligations or policies—for example, a payment processor may retain transaction records. Content you shared publicly or with another person may also remain in their possession.

Deletion is permanent. You may lose access to purchased reports, saved charts, courses, event replays, progress, messages, and other account content. Download anything you are entitled to keep before submitting the request. Creating a new account later will not restore deleted content or prior progress.

If you believe we handled a privacy request incorrectly, reply to our decision with the subject Privacy Appeal and explain the issue. We will review the appeal within the time required by applicable law and provide information about contacting an appropriate regulator if the appeal is denied.

Questions can be sent to Golden Soul Wellness LLC, doing business as Soul Experience, at mykefacebook@gmail.com. For more detail about our privacy practices, read the Privacy Policy.